What does the integration enable?
With the Workforce Connect™ app, Soul Machines AI Agents can:
Guide users through structured, emotionally intelligent conversations
Collect data (e.g., name, department, feedback)
Trigger real-time ServiceNow workflows
Embed into portals, forms, or knowledge articles
Setup Summary
Ensure the Workforce Connect app is enabled (contact us at premium_partners@soulmachines.com if the application is not available in your instance)
Retrieve your API Key from the Workforce Connect dashboard
In ServiceNow:
Navigate to Soul Machines → Configuration
Paste your API Key and click Save
Assign roles:
x_soma_sm.admin – Full config access
x_soma_sm.user – Experience creation/view access
Role Reference
Role | Description |
|---|---|
x_soma_sm.admin | Configure app, manage all settings |
x_soma_sm.user | Create and manage experiences |
x_soma_sm.conversation_results_table_user | Optional: view conversation results |
x_soma_sm.experiences_table_user | Optional: view experience definitions |
Use Case Examples
HR: Run AI-led pre-screening interviews
IT: Automate Tier-1 support with escalation logic
CX: Deliver empathetic, face-to-face assistance
Sales: Capture qualification data, sync to CRM
Data Storage & Access
Conversation results are securely stored in your ServiceNow instance. You can:
View structured user responses
Create workflows or automations
Build dashboards and reports
? Can I test an Agent before launch?
Yes. Each experience includes a testable URL. Use it to:
Preview interactions
Adjust avatar, tone, objectives, or fields
Iterate quickly before go-live
Is the integration GDPR-compliant?
Yes. All API and callback data is encrypted. Data stays within your ServiceNow instance unless configured otherwise.
For compliance documentation (GDPR, EU AI Act), contact premium_partners@soulmachines.com
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